A Cracker Barrel employee has provided an eye-opening glimpse into the kitchen practices of the popular restaurant chain, challenging its reputation for “homestyle cooking.” In a video shared on social media, the staff member revealed that pre-packaged meatloaf is often prepared in a microwave and, in some cases, served cold. This revelation has ignited discussions about the authenticity of the dining experience at Cracker Barrel, particularly under the leadership of CEO Julie Felss Masino.
The video, captured inside one of the restaurant’s kitchens, shows trays filled with frozen meatloaf. The employee, who shared the footage on X (formerly Twitter), stated, “Want to know how your meatloaf is cooked? We throw it in a microwave and then we serve it to you. And sometimes it’s still cold.” This candid admission raises questions about the quality of food served at the chain, known for its traditional American cuisine.
Further complicating the matter, weight loss influencer Kari Felkamp claimed to have received a letter from a Cracker Barrel employee alleging that under Masino’s direction, the restaurant has shifted towards serving more frozen food options to cut costs. The letter described a decline in the quality of meals, stating, “Now our food is like fast food,” and lamented the loss of the homemade dishes previously prepared by kitchen staff.
Recent reports indicate that the company has seen significant staffing changes, with many long-term employees laid off. According to the New York Post, this has resulted in fewer cooks and an increased reliance on pre-packaged items. The employee’s letter expressed concern over reduced hours for part-time workers, which has financial implications for those dependent on the job for health insurance and living expenses.
Cracker Barrel has made headlines recently for more than just its food preparation methods. The company faced backlash for unveiling a new logo in February 2024, which removed the iconic barrel and the folksy mascot known as “Uncle Herschel.” Following public outcry, including a statement from former President Donald Trump, the company announced it would revert to the old logo. In a statement, Cracker Barrel expressed appreciation to customers for their feedback, stating, “Our new logo is going away and our ‘Old Timer’ will remain.”
In addition to these controversies, Cracker Barrel has been piloting changes across its locations amid ongoing financial struggles. These include updates to restaurant decor, menu pricing adjustments, and the introduction of new menu items, such as green chili cornbread and banana pudding.
As Cracker Barrel navigates these challenges, the revelations from its employees highlight ongoing concerns regarding food quality and employee treatment within the company. The situation raises important questions about the future of the brand and whether it can maintain its traditional values while adapting to a changing market landscape.
The company has yet to respond to requests for further comments regarding the employee’s claims and the current state of its kitchen practices.
