Families grappling with inadequate care in nursing homes are encouraged to take action, following alarming complaints from relatives about neglect. A recent case involved a family member expressing distress over the treatment of their elderly mother suffering from dementia and physical ailments. The caregiver described an incident where the 90-year-old woman was left lying on soiled bedding for hours, highlighting systemic issues within the facility.
Understanding the Situation
The caregiver, referred to as NK, detailed a particularly troubling visit to the skilled nursing facility where her mother resides. After raising concerns about her mother’s condition with an aide, she witnessed a lack of urgency and care. The aide changed the patient’s incontinence pad but did so with a sullen demeanor, leaving the elderly woman in discomfort while waiting for assistance to make her bed.
Despite understanding that staffing shortages affect the level of care, NK emphasized that the treatment her mother received was unacceptable. “In my opinion, this is neglect,” she stated, urging for immediate action to address the ongoing issues. This situation resonates with many families who find themselves navigating similar challenges in long-term care facilities.
Steps to Take When Reporting Neglect
Experts advise families facing such circumstances to escalate their complaints through official channels. NK, who has already spoken with the floor nurse, is encouraged to approach the social worker or the facility’s administration directly. “Let them know you’re willing to escalate your complaint to the ownership,” suggests health advocates.
For further support, families can contact the National Long-Term Care Ombudsman Resource Center, which advocates for residents and investigates complaints. To find the relevant ombudsman in your state, families can utilize the Eldercare Locator by entering the zip code of the facility.
If there is no noticeable improvement in care, filing a formal complaint with the local Department of Health is advisable. In such complaints, it is crucial to document concerns in writing, using the term “neglect” to emphasize the seriousness of the situation. A clear communication of the family’s expectations may prompt necessary changes.
While immediate resolutions may not be guaranteed, advocating for better care may lead to improvements over time. Some families opt to hire private aides to ensure one-on-one care, though the additional financial burden is often untenable for many.
The heart-wrenching reality for families like NK’s is that they should not have to endure such distressing experiences. Understanding the proper channels for reporting neglect can empower families to seek the care their loved ones deserve. As the conversation around nursing home care continues, awareness and action remain vital in combating neglect in these critical facilities.
